Terms & Conditions
Thank you for choosing Jess' Baking Co.!
These terms and conditions serve as the contract between the customer and Jess' Baking Co. By completing the purchase, the customer is agreeing to these terms and conditions.
Terms and conditions are subject to change without notice.
PAYMENTS
--All sales are final.
--All payments are non-refundable. Any refund or store credit requests must be submitted in writing via email to jessbakingco@gmail.com. Jess' Baking Co. has 14 days to review this request and determine an outcome. The outcome will be sent to the email address of the requester.
--The initial deposit reserves your event date, is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or a later dates. When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
--The balance must be received within the following time frames below. Reservation deposits should be received within 72 hours of invoice receipt. Final payments are due on the date specified in the invoice. A 15% late fee will be charged each day the final payment is late.
CUSTOM ORDERS
When ordering 14 days or more in advance, a 50% non-transferable deposit is required to confirm your reservation. Final payment is due seven (7) days before delivery or pickup of the items ordered. If this order has been placed within 14 days of the event date, payment in full is required to confirm your reservation. A 15% late fee will be charged each day the final payment is late.
CHANGES
--The final date of any changes for the size, flavor, style, etc. are due 30 days prior to the event. Any changes after this date cannot be guaranteed and may be subject to additional charges.
--All changes to existing orders must be submitted in writing through email only. Changes communicated via phone, social media messaging, text, etc. will not be honored.
--Seasonal items may incur an additional charge or may be substituted if unavailable.
VARIATIONS IN DESIGN
-- While Jess' Baking Co. makes every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed, creating custom sweets is an art form and may be subject to variations.
-- If the customer supplies an image or likeness to be created, Jess' Baking Co. will make every attempt to make the item as close to the likeness as possible. In the event that the product requires equipment or ingredients that cannot be obtained within the time allotted (exotic flavors, molds, shapes, stamps, texture, additional novelty such as glitter), the closest resemblance available will be used to complete the product.
-- Color matching is not a precise science and different sugar substrates take color differently. Jess' Baking Co. will do everything possible to make substrates match to each other and to match provided color swatches, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes.
-- Jess' Baking Co. cannot match a “verbal” color or a color sent via electronic device, as all monitors display color differently. To attempt a color match, you must provide a color swatch 14 days in advance of the event.
RIGHTS & WAIVERS
-- Jess' Baking Co. reserves the right to take photos of the product for display or promotion without the customer's consent.
-- Jess' Baking Co. is not responsible for any damage after delivery/pickup is complete.
-- If flowers are provided by an outside source, the arrangement of the flowers is included in the delivery fee. It is acknowledged by Jess' Baking Co. and the customer that fresh flowers are not a food product. They may contain pesticides, dirt, insects and other contaminants.
-- If the customer elects to pick up their order, the customer is responsible for their order as soon as it leaves Jess' Baking Co.'s premises. Upon visual inspection and its departure from the premises, the customer approves their order’s visual appearance and waives any rights to a refund based on the style, design or visual appearance.
-- The product may contain or come into contact with milk, wheat, nuts, soy and other allergens. The customer is responsible for notifying the guests. Jess' Baking Co. is not responsible for any adverse effects of allergic reactions.
-- Upon the event of a natural disaster, accident or other situation outside of Jess' Baking Co.'s control, this contract may be voided.
-- Jess' Baking Co. will endeavor to perform its services in a professional manner and provide the best customer experience possible. In the event that our products or services do not meet our high standards, or the client is dissatisfied, we may--at our discretion--provide the amount paid for those products and services in the form of store credit. Jess' Baking Co.'s total liability is hereby limited to amounts paid to Jess' Baking Co. for its goods and services. At Home Baking with Jess will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise.
-- Only items, actions and dessert details explicitly listed in the invoice are guaranteed by Jess' Baking Co.
DISPUTES & GRIEVANCES
-- All disputes and grievances concerning service rendered or products provided must be submitted in writing via email within 7 days of the date of service.
-- All food sales are final. All payments are non-refundable. Any compensation provided in response to a dispute or grievance will be in the form of store credit only.
-- The Parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to this Agreement through negotiations between a director of each of the Parties with authority to settle the relevant dispute. If the dispute cannot be settled amicably within thirty (30) days from the date on which either Party has served written notice on the other of the dispute, then the remaining provisions of this clause shall apply.
CANCELLATIONS
-- Any cancellations must be made 72 hours in advance in writing and will result in a Store Credit ONLY.